Return Refund Policy

Return, Refund & Shipping Policy

At PehliPatti Shop, we want you to be completely satisfied with your purchase. Please review our policies below:

🌱 Return Policy

  • We offer a 7-day return window, starting from the date you receive your item.

  • To be eligible for a return:

    • The item must be unused and in its original packaging.

    • Proof of purchase (receipt or order confirmation) must be provided.

  • To initiate a return, please email us. Once your request is approved, we’ll share the return instructions.

⚠️ Note: Items returned without prior authorization will not be accepted.

🌱 Refund Policy

  • After receiving and inspecting your returned item, we’ll update you about your refund status via email/SMS.

  • If approved:

    • Refunds will be credited to your original payment method within 10 business days.

    • You will receive confirmation once the refund is processed.

⚠️ Important Notes:

  • Your bank or card provider may take additional time to reflect the refund.

  • Shipping charges are non-refundable, except in cases of defective or wrong items sent by us.

🌱 Shipping Policy

  • Orders are typically processed and dispatched promptly.

  • Standard delivery time: 10–15 business days from the date of confirmation/payment.

  • Delivery time may vary based on location, courier performance, or unforeseen delays.

  • Once shipped, tracking details will be shared via email or SMS.

⚠️ Disclaimer: We are not responsible for delays caused by courier services or force majeure events (e.g., natural disasters, strikes, government restrictions).

🚚 Shipping Charges

  • Shipping fees (if applicable) will be calculated at checkout.

  • Free shipping may be offered on selected products or order values.

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